What Information About Me Is Collected and Stored?
Information You Provide:
We collect and store information that you provide on or through the Site and that you provide to our Customer Service Department in connection with your access and use of this Site. Though you may use portions of this Site without providing any Personal Information, in order to take advantage of the full capabilities of this Site, you will be required to provide certain Personal Information. For example, you must provide Personal Information in order to place an order or to register for an account on or through this Site. We may request, collect and store some or all of the following types of Personal Information: name, billing address, shipping address, e-mail address, telephone number, financial and payment information, such as credit card number and expiration date, and other similar information.
In addition, you may provide certain Personal Information about third parties on or through the Site. For example, you must provide us with Personal Information about a third party when you request that we ship an order to a third party or request that we send your "wish list" to a third party. The information collected regarding a third party may include that third party's name, address, phone number, fax number, e-mail address, physical address, and other similar information.
Aggregate and Automatically Collected Information:
We collect and store certain other non-personally identifiable information automatically whenever you interact with this Site. For example, we may collect your Internet Protocol (IP) address, browser information and reference site domain name when you visit this Site.
In addition, some of our e-mail communications to you may include a "click-through URL" linked to a particular page on the Site. By clicking on one of these URLs, you will automatically enter our Site and we may collect information related to the "click-through" You may avoid having this information collected by not clicking on URL links in our e-mail communications.
How is Information Used and Disclosed?
Personal Information collected on or through this Site is used to provide the products and services that you have ordered or requested, to process and ship orders, to send order and shipping confirmations and to provide customer service. If you sign up to our e-mail list or otherwise opt-in to receive promotional communications in connection with this Site, we may also use the Personal Information you provide to contact you about sales, special offers and new site features and to send you other promotional communications.
If you request us to ship products to a third party and we are able to determine the information you provided pertains to a third party, we will use the Personal Information you provide regarding that third party only to process and ship the product to that third party and to confirm shipment. In addition, we may retain that Personal Information as reasonably necessary to appropriately document our business activities and for archival and record retention purposes. If you request us to send your "wish list" to a third party, we will use that third party's e-mail address only to send the requested email.
Aggregate and Automatically Collected Information:
Automatically collected information is used to analyze and improve this Site, gauge the effectiveness of our e-mail communications and your level of interest in particular areas and to provide our customers with a fulfilling shopping experience. We may aggregate and use certain automatically collected information and non-personally identifiable information for research or marketing purposes and may share, sell, rent, trade or publish that aggregate information and statistical data derived from such information with our marketing partners, advertisers or other third parties for research or marketing purposes. We do not use automatically collected information to identify a particular user.
We may on occasion combine information we received on or through this Site with information obtained from other sources and outside records to enable us to update and correct the information contained in our database and to provide product recommendations and special offers that we think will interest you.
Children and Privacy
This Site is a general audience website and is not directed for use by children. We do not intend to collect Personal Information from anyone who is under the age of 13. If you are under the age of 13 you should not provide any Personal Information to us and you should use this Site only with the involvement of a parent or guardian. If you are a parent or guardian of a child under the age of 13 and suspect he/she has provided Personal Information on or through the Site, please Contact Us.
What Steps Are Taken To Keep Personal Information Secure?
The security of your information is important to us. The Site employs various technical and security measures designed to help protect the Personal Information we collect about you. We have instituted security procedures and measures to protect our servers and networks that store Personal Information. Unfortunately, no transmission of information over the Internet can be guaranteed to be 100% secure and, therefore, we cannot ensure or warrant the security of any information.
In order to help protect Personal Information you provide to us, you: (i) should not share your password or account information with others, (ii) should use a secure web browser, and (iii) change your password frequently. If you become aware of any loss, theft or unauthorized use of a password, please Contact Us.
Can I Indicate Whether or Not I Want To Receive Promotional Communications?
There are several ways in which you can tell us whether or not you want to receive promotional communications from us. When you set-up an account or click on the "Manage Your Account" area of this Site, you will have an opportunity to make or change your selections in this regard. You also will have an opportunity to change these selections by clicking on an "unsubscribe" hyperlink contained in promotional e-mails we send you. If you have not established an account but have instead signed-up for our e-mail list, you will be able to change your e-mail preferences here or unsubscribe by clicking on an "unsubscribe" hyperlink contained in promotional e-mails we send you. Please note that removal of Personal Information from our database or "opting-out" will not stop marketing or advertising content that is generated for distribution or is otherwise queued for transmission to you prior to the time when we can implement your request.
If you establish an account, you may receive certain types of communications even if you have not opted-in to receive them because these types of communications may be necessary in order to maintain an account on the Site.
What Happens When I Link To or From Another Web Site?
Surveys, Contests and Sweepstakes
We may conduct surveys and run contests or sweepstakes relating to this Site, either ourselves or through a third party. In the event we conduct surveys or run a contest or sweepstakes, a set of rules or terms governing the survey, contest or sweepstakes will be provided. The rules or terms for each survey, contest or sweepstakes will specify how the information gathered from you in connection with the survey, contest or sweepstakes will be used and disclosed and otherwise govern your participation in the survey, contest or sweepstakes. Please read such rules carefully before participating in or entering any survey, contest or sweepstakes relating to this Site or any other website.
Your Information Is Safe and Secure
We take all reasonable steps to protect our customers' personal information against loss, misuse and alteration. We use encryption technology whenever receiving and transferring your personal information on our site.
Under California’s "Shine the Light" law, California residents who provide personal information in obtaining products or services for personal, family, or household use are entitled to request and obtain from us once a calendar year information about the customer information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year (e.g., requests made in 2013 will receive information regarding 2012 sharing activities).
To obtain this information on behalf of Silver Creek Leather Company’s operations please send an email message to firstname.lastname@example.org with "Request for California Privacy Information" on the subject line and in the body of your message. We will provide the requested information to you at your email address in response.
Please be aware that not all information sharing is covered by the "Shine the Light" requirements and only information on covered sharing will be included in our response.